Terms and Conditions

Introduction to Our Services

These Terms and Conditions explain the rules for accessing and playing at Royal Ace Casino. They cover account registration, financial transactions, promotional offers, responsible gaming practices, and the rights and responsibilities of both players and the operator. All users must be at least 19 years of age and located in a Canadian province or territory where online gambling is permitted by law.

Account Registration and Eligibility

To create an account, you must provide truthful and complete personal information during the registration process. You may only hold one account per household, and any duplicate accounts will be closed. It is your responsibility to keep your username, password, and other login credentials secure. Sharing account access with others is strictly prohibited.

If we discover that an account has been opened by someone who does not meet the legal age requirement or resides in a restricted jurisdiction, that account will be immediately suspended and any winnings forfeited. You must also inform us without delay if any of your personal details change.

User Responsibilities and Acceptable Conduct

Players agree to use the platform only for lawful entertainment purposes. You must not attempt to manipulate games, use any form of automated software, scripts, or bots, or engage in fraudulent behaviour such as chargebacks or collusion with other players. Any suspected violation may result in the permanent closure of your account and the seizure of remaining funds.

You are solely responsible for ensuring that your use of our services complies with the laws applicable in your province or territory. Royal Ace Casino reserves the right to perform identity verification checks at any time to prevent money laundering and other illegal activities.

Bonuses and Promotional Offers

From time to time we make bonuses, free spins, and other promotional offers available to eligible players. Each promotion comes with its own set of rules regarding eligibility, wagering requirements, maximum stakes, and time limits. All bonus funds must be wagered a certain number of times before any associated winnings can be withdrawn. Failure to meet these conditions will result in the forfeiture of bonus funds and any winnings derived from them.

Promotions are intended for recreational players only. We reserve the right to withdraw or amend any offer at our discretion and to withhold winnings from accounts found to be abusing promotional terms.

Deposits, Withdrawals and Financial Transactions

You may only deposit funds that belong to you and that were obtained lawfully. A variety of secure payment methods are offered, and all transactions are processed in Canadian dollars unless otherwise stated. Before any withdrawal can be processed, we must complete necessary verification procedures to confirm your identity and payment details.

Withdrawal requests are generally processed within a reasonable timeframe once all checks have been completed. Processing times may vary depending on the payment method chosen and the completeness of your documentation. We do not charge fees for processing withdrawals, though your financial institution or payment provider may apply their own charges.

Responsible Gaming Measures

We are committed to supporting responsible gambling. Players can set daily, weekly, or monthly deposit limits, loss limits, and session time reminders through their account settings. Self-exclusion options are also available for those who wish to take a break from playing. If you feel that gambling is becoming a problem, we encourage you to seek assistance from recognised support organisations.

Intellectual Property and Content Use

All games, graphics, text, logos, and other materials appearing on the website are protected by copyright and other intellectual property rights. You are granted a limited, non-exclusive, non-transferable licence to use the platform for personal entertainment only. Any unauthorised copying, distribution, or modification of our content is strictly forbidden.

Limitation of Liability

To the maximum extent permitted by law, Royal Ace Casino shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or services. Our total liability to you shall not exceed the amount of money you have deposited into your account in the preceding twelve months. We do not guarantee uninterrupted access to the website, as technical issues or maintenance may occasionally occur.

Changes to These Terms

We may update or modify these Terms and Conditions at any time. The revised version will be posted on this page with the effective date clearly indicated. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated terms. We recommend that you review this page regularly to stay informed.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Canada and the specific province or territory in which you reside. Any disputes that cannot be resolved directly between you and the operator shall be settled through binding arbitration or the appropriate courts in accordance with applicable legislation.

Last updated: March 2025