Privacy Policy

Information We Collect

We gather information that you provide directly when you register an account, make deposits or withdrawals, participate in games, or contact our support team. This typically includes details such as your full name, date of birth, email address, residential address, telephone number, and username. To comply with legal and regulatory obligations, we may also request government-issued identification documents and proof of address during the verification process.

In addition to information you submit, our systems automatically collect certain technical and usage data. This includes your IP address, browser type and version, device operating system, pages visited on our site, time spent on each page, and referral sources. Such data helps us understand how our platform is used and allows us to maintain its smooth operation.

How We Use Your Information

The information we collect is used to create and manage your gaming account, process financial transactions, verify your identity, and provide customer assistance. We also use it to improve our website, prevent fraudulent activity, enforce responsible gaming measures, and ensure we meet all licensing and legal requirements that apply to our operations in Canada.

Where you have given consent, we may use your contact details to send promotional offers, newsletters, or updates about new games and features. You can withdraw this consent at any time by adjusting your account preferences or contacting support.

Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties for marketing purposes. However, we may share data with carefully selected service providers who perform functions on our behalf, such as payment processors, hosting companies, identity verification agencies, and professional advisers. These partners are contractually required to protect your information and use it only for the specific purposes we authorize.

Disclosure may also occur when required by law, including situations involving regulatory bodies, law enforcement, or court orders. As a licensed gaming operator, we cooperate with authorities when necessary to support anti-money laundering efforts and responsible gaming initiatives.

Cookies and Tracking Technologies

Our website employs cookies and similar tracking technologies to enable essential site functions, remember your login details, analyze traffic patterns, and personalize your experience. Essential cookies allow you to move around the platform and use its core features, while performance and functionality cookies help us understand visitor behaviour and improve our services.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to access specific parts of the site or affect its overall performance.

Data Security

We take the protection of your personal information seriously and implement reasonable administrative, technical, and physical safeguards. These include encryption of sensitive data during transmission, secure servers, access controls, and regular reviews of our security procedures. While no system can guarantee absolute security, we work continuously to reduce risks and maintain the confidentiality of player data.

Your Rights and Choices

Under applicable Canadian privacy laws, you have the right to request access to the personal information we hold about you, to ask for corrections if it is inaccurate, and, in certain circumstances, to request its deletion. You may also object to certain types of processing or withdraw consent where that forms the basis of our handling of your data.

To exercise these rights, simply contact our customer support team with sufficient detail to verify your identity. We will respond to your request within the timeframes required by law.

Retention of Personal Information

We retain your personal information only for as long as it is needed to fulfil the purposes outlined in this policy or to satisfy legal, regulatory, and accounting requirements. Once retention is no longer necessary, we securely delete or anonymize the information in accordance with our internal data retention procedures.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The updated version will be posted on this page with a revised effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information. Continued use of our services after changes have been posted indicates your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please reach out to our support team through the contact methods available on our website. We are committed to addressing your inquiries promptly and transparently.